IT Service Transition Manager

IT Service Transition Manager

A leading global FTSE-listed organisation is seeking an experienced IT Service Transition Manager to join their team. Based in Central London with hybrid working options, this role is Outside IR35.

The successful candidate will play a pivotal role in ensuring the seamless transition of new service lines into the organisation. The ideal candidate will have a strong background in IT service management and transition, excellent project management skills, and a proactive approach to problem-solving.

Key Responsibilities:

• Understanding the existing applications service/support model.
• Creating a Service Impact Assessment for all applications in scope by working closely with the functional leads aligned with the desired target architecture/model.
• Developing Service Transition Plans for each application where the need is identified as part of the impact assessment, including timelines, resource allocation, and risk management strategies.
• Managing contract transitions/extensions with service providers when needed, and executing transitions into existing service lines when applicable.
• Collaborating closely with project leads and relevant vendors, ensuring knowledge transfer/documentation is provided.
• Ensuring the receiving support team is integrated into the hypercare plan, including shadow and active support during the hypercare phase.
• Establishing a helpdesk for NewCo and developing and maintaining helpdesk processes.
• Ensuring ServiceNow is updated with relevant knowledge, including the service catalogue, articles, and incident management processes.
• Leading application migration efforts and ensuring smooth transition of applications into the new service structure.

Experience Required:

• Proven experience in IT Service Management, with a strong focus on service transition.
• Strong project management skills, with experience in managing complex transitions.
• Proficiency in ServiceNow, including managing knowledge articles and service catalogue.
• Experience working with external service partners and managing relationships with third-party vendors.
• ITIL certification is highly desirable.
• Experience in application migration or moving services across environments would be an advantage.

Contact Maggs @ London Office

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