Customer Service- Order Processor

Our wonderful, well established client are purveyors of finely crafted products proudly made in England and are now looking to expand upon their existing customer services/order management team. Their clients are retailers including the likes of John Lewis and Fenwicks, so candidates applying with B2B customer service experience would have a natural advantage.

Duties include:

• Order processing via phone & email
• trouble shooting product issues
• having in-depth knowledge of product ranges (new and old)
• Making daily outbound calls to existing and new customers to ensure superior service
• Up selling to new and existing customers
• Rejuvenation of business
• Send out samples- follow up
• Taking incoming Sales calls in absence of Sales Team
• Operate Live Chat System
• Work as part of a team