IT Support Technician

IT Support Technician
£25,500 plus benefits including a local government pension scheme, up to 31 days holiday (plus BH), funded training, and lots more

Shirehampton, Bristol, BS11

Keywords: IT Support, 1 st line, 2 nd line, service desk, helpdesk, SLA, education, audio visual, AV, PC, desktop, hardware, software, Microsoft.

My client is a well-established organisation whose aim is to provide ‘exceptional education at the heart of the community’. Due to expansion, they are looking for an enthusiastic, passionate IT Support Technician to join their team on a permanent basis.

You will be responsible for providing technical support to staff and students across several sites. Whether you are an experienced IT Technician or are starting out on your IT journey, a passion for technology and fantastic customer facing skills are a must!

Further training is provided and there is a proven career path available within this organisation along with excellent benefits including extensive funded training, regular pay reviews, rising holiday (up to 31 days per year plus bank holidays), a local government pension scheme and lots more!

IT Support Technician – Duties:

• Ensure the smooth running of ICT systems to facilitate Teaching, Learning, Administration and Leadership.
• To provide deskside and classroom based technical support.
• To support pupils and staff in the appropriate use of ICT, through advice or training.
• Desktop and application support, including setting up and maintaining PCs and peripherals, supporting and managing Windows 10 and associated software and applications.
• Install and maintain hardware and software on the servers; set disk space and printer quotas; create network shares and manage access rights; monitor system logs.
• Manage anti-virus software updates/patches to ensure that the network is up to date and secure.
• Install new hardware, repair current hardware and reload software on desktops/laptops following release management procedures.
• Support the wider service desk team in the support and training of staff and students across multiple sites.

IT Support Technician – Requirements:

• An IT technical background, or equivalent training or education
• Audio Visual knowledge / experience of supporting audio visual / AV equipment
• Experience in the education sector is a bonus
• Very strong communication and problem-solving skills

In return, my client offers the chance to play a key role in a national, growing organisation within the education sector. My client is a registered charity and makes a difference to lives across the UK. They offer fantastic training, a supportive working environment, a proven career path and benefits including extensive funded training, regular pay reviews, rising holiday (up to 31 days per year plus bank holidays), a local government pension scheme and lots more!

Sound interesting and something you would love to be part of? Apply today!