Field Service Engineer

An excellent opportunity for an experienced Field Service Engineer to join a well-established company

Job Type: Full-Time, Permanent.

Salary: £35,000 - £40,000 Per Annum, Depending on Experience. (Based on 48 hours per week)

Location: Bridgwater, Somerset TA6.

Schedule: Monday to Friday (Full time) + Overtime. Weekend available with on call rota.

About The Role:

As a Field Service Engineer, you will be responsible for the routine maintenance and repairs of customer equipment. In addition to this you will be expected to maintain business relationships with customers as well as performing necessary administrative tasks and other duties within the scope of your job role.

Main Duties and Responsibilities:

Servicing & Maintenance

• Basic troubleshooting, diagnostics and fault finding
• Service, maintain, refurbish and repair of customer’s equipment
• Commissioning and Installation of customer equipment
• Use of hand/power tools - ratchets, spanner, hammers, etc.
• Maintenance and repair of company equipment and tools
• Manufacture, assembly and refurbishment of machinery/parts in the workshop or at customers premises
• Responding to call outs/breakdowns in a prompt manner at short notice
• Adhering to Health & Safety at all times

Customer Service

• Always provide a professional and courteous service to all customers and suppliers
• Build and maintain excellent relationships with new and existing customers, identifying their requirements where possible
• Reporting to customer any defects or issues with equipment that could cause harm to their staff or members of the public
• Provide help and advice to customers regarding the maintenance and repair of equipment
• Removal of all scrap/waste from customers site and ensuring area is safe and clean before leaving

Company Vehicle

• Check fluid levels of company service vehicles on a weekly basis and replenish as necessary
• Maintain cleanliness of the interior/exterior of company service vehicle
• Stock-take of service vehicles when requested
• Reporting any issues or damage with company vehicle to your line manager

Administrative Tasks

• Completion of service reports immediately after every job and ensure documentation is forwarded on to the relevant personnel
• Completion of timesheets, expense forms and request forms as required

Mentoring

• Assist and mentor new engineers/apprentices and give honest feedback on their performance to your line manager when requested

Candidate Requirements:

• Previous experience working in mechanical or electrical engineering - Ideally experienced as a field service engineer
• Excellent customer service with strong communication skills
• Ability to work on own initiative
• Comfortable mentoring an apprentice/junior engineer
• Comfortable with travelling and overnight stays (where required)

Qualifications & Certification:

• Diploma, City & Guilds or similar qualification in Mechanical/Electrical engineering or similar discipline
• Full Clean Driving License
• In the absence of formal qualifications, relevant previous experience will be considered

Company Benefits:

• Accommodation paid (for overnight stays) with meals provided
• 31 days holiday entitlement (Including Bank Holidays)
• Fuel Card and Hotel Card
• Use of company vehicle (work use only)
• Company pension contributions
• Extra holiday entitlement following 2 years of service
• Work uniform provided

Overtime rate paid on additional hours & Saturday, Sunday and Bank Holidays

Candidates can easily achieve £40,000 + per annum with overtime/callouts

If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.

The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.