Systems Service Desk Support

Microsoft Word - Systems Service Desk Support Job Description - December 2024 v2

Recruiting for a temporary Systems Service Desk Support for a 2-month assignment to start in January 2025

There is a possibility this will be extended

Position Temporary Systems Service Desk Support

Location - West London

Industry - Education

Rate - £200 - £300 per day via an umbrella payroll provider

Essential exp : Schools MIS experience, preferably Bromcom

This will be on site 2 - 3 days a week

Key Activities

• First and second line support for technical issues with the MIS (Bromcom) and liaising with Bromcom support desk when required
• Support the team to ensure work is compliant with SLAs for incidents and other service requests, either through reminders or alerts when updates or closures are time critical
• Assigning tickets to the Systems Support workstream

Experience needed

• Schools Management Information Systems (MIS)
• Bromcom experience
• Right to work in the UK
• This post is subject to an enhanced DBS check