Trade Counter Assistant

Plumbing & Heating Trade Counter Assistant

Hours: Monday - Friday 7am to 5pm, alternate Saturdays 6.30am to 3.30pm

This is an exciting opportunity to join our team in a family-owned builders’ merchant. At our Willesden store we offer a wide range of plumbing and building supplies.

As a Plumbing & Heating Trade Counter Assistant, you will be the first point of contact for customers, providing expert advice, processing transactions, and ensuring the smooth operation of the trade counter.

Requirements:

• Solid understanding of plumbing materials.
• Good interpersonal skills, confident and able to approach customers.
• Ability to work effectively as part of a busy team.
• The ability to prioritise responsibilities under pressure and be self-motivated.

Benefits:

• Salary £28,000-£32,000 dependant on experience
• Pension Scheme
• Group Life Assurance
• Staff Discount
• Discounts on top brands, online stores, events, and attractions
• Cycle to Work Scheme
• Employee Assistance Programme
• Long Service Awards
• 20 Days Annual Leave plus Bank Holidays
• Birthday Day Off

Responsibilities:

• Assist customers with plumbing product inquiries and provide expert advice.
• Process orders accurately, handle invoicing, and manage payments efficiently.
• Replenish stock on the shop floor and participate in regular stock counts.
• Assist with deliveries to and from the store.
• Handle telephone inquiries effectively, maintaining clear communication with customers and colleagues.
• Respond positively and promptly to customer needs.