International Operations Officer

Job Title: International Operations Officer

Location: Birmingham

Salary: £27,344 - £29,659 per annum - SS3

Job type: Permanent, Full-time

University College Birmingham is proud to have been voted 5th in the Post Graduate Education category in the prestigious 2024 Whatuni Student Choice Awards. The awards are voted for and by students showcasing the incredible relationships we foster here at University College Birmingham between Staff and Students. We are TEF rated Silver, with a Good Ofsted rating.

University College Birmingham has a unique collaborative partnership with the University of Warwick - Ranked ninth in the 2024 Guardian League Tables and 67th in the World QS University Rankings 2024.

The Role:

Are you organised, detail-orientated, and passionate about making international higher education more accessible? We are seeking an International Operations Officer to join the International Office here at University College Birmingham.

Key Responsibilities:

Support all aspects of International Office administration, ensuring operational compliance in a sales-driven environment.

Coordinate agent appointment, monitoring, renewal, and termination processes, ensuring all policies and regulations are adhered to.

Manage agent records and contracts, carry out regular data returns, and answer agent enquiries relating to these matters.

Process agent commission accurately and in line with the university’s service level agreement.

Why Join Us?

As a key member of our operations team, you will play a pivotal role in ensuring we achieve our strategic objectives as well as providing our international partners with sector-leading support. We have a supportive, collaborative, and open-minded culture. You will be joining a university that thinks bold when it comes to delivering higher education and ensuring student success. Don’t miss the opportunity to become part of the mission and make a real impact!

Benefits:

• Generous allocation of annual leave
  
  • 29 days’ paid leave per year
  • 12 Bank Holidays & Concessionary Days
• Excellent Local Government Pension Scheme
  
  • Employer Contributions - 20.9%
• Subsidised private healthcare provided by Aviva including a Digital GP Service.
• Employee Assistance Programme inclusive of counselling services, financial wellbeing support and bereavement support
• Annual health MOTs with our Registered Nurse
• Excellent staff development opportunities including professional qualification sponsorship
• A variety of salary sacrifice schemes including car, technology home and cycle.
• Heavily-subsidised on-site car parking in central Birmingham
• Hybrid working opportunities
• Free on-site gym membership

Extra Information:

All applicants for employment at the University will be expected to demonstrate an understanding of the principles of Safeguarding and the PREVENT agenda in the context of further and higher education.

Closing Date - Sunday 12th January 2025.

Interview Dates - TBC.

UCB is an equal opportunities employer.

Please click APPLY to be redirected to our website to complete an application form.

Candidates with the relevant experience or job titles of; Office Assistant, Admin Support, Secretary, Finance Assistant, Office Support, Admin Assistant, Business Support, Customer Service Representative, Customer Services Executive, Customer Service Adviser, Customer Support, Customer Service Assistant, CSA, may also be considered for this role.