SC Cleared Field Service Engineer

£18.51 per hour

2-month contract from March
Carterton,Hybrid

Summary of Responsibilities:
As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:
* Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
* Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
* Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
* Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
* Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
* Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.

Essential Requirements:
* Security Clearance: Must have or be able to obtain SC clearance.
* Nationality: Must be a UK National with a UK passport.
* Availability: Must join the out-of-hours (OOH) rota and standby.
* Driving Licence: Must have a full, clean driving licence.
* Experience: Minimum of 2 years' experience in a PC field service or PC field workshop environment.
* Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.
* Certifications: Accredited or willing to undergo training for HP and Dell desktop and laptop support.

This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.

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