Service Administrator

Description

Job Title: Service Administrator
Location: Bedford
Salary: £36,000 - £38,000 depending on experience
Benefits: Profit Share Bonus Scheme, 22 days holiday + bank holidays, pension scheme, long service award scheme, free parking,

Great care is rewarding, but it can be challenging too!

Our client, a leading care home equipment supplier, understands the demands of managing a care home and is here to help you focus on what truly matters: providing exceptional care to your residents. They supply high-quality products efficiently and offer reliable after-care and support services, allowing you to put residents first. With over 30 years of experience in supporting care homes with outstanding products and services, our client’s values—quality, care, trust, and innovation—are at the heart of everything they do. They pride themselves on creating a work environment where every employee feels valued and respected.

We are looking for a dynamic Service Administrator to join our team based in Bedford. As a key member of the Service team, you will support the Head Of Service with administrative tasks, invoicing, managing customer communication with install dates, call out dates and scheduled service visits.

The role:

• Manage invoicing on a daily basis.

• Assist with efficiently planning engineer workloads.

• Assisting and managing workflow within the workshop onsite.

• Completing down jobs within Protean (internal software platform).

• Maintain customer relationships, addressing any queries and complaints promptly.

• Inbox management ensuring customers are responded to in a timely fashion.

• Good communication / people skills.

• Maintain a polite and professional tone in all interactions.

• Attention to detail (detail orientated) and a structured approach to managing work flows.

• A Growth mindset, with the ability to identify areas for increased opportunity.

• Effective listening and problem-solving skills.

• Ability to work under pressure

• Salary: Competitive £36,000.00 - £38,000.00 depending on experience
• Profit Share Bonus Scheme
• 22 days holiday + bank holidays
• Pension scheme
• Long service award scheme
• Free parking