Desktop and Systems Support Analyst

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Desktop and Systems Support Analyst

Covent Garden

Post Date, 19/12/2024

Salary: 30000-32000 per annum

Permanent

AL814: Desktop and Systems Support Analyst (6 Months FTC) 

Salary: £30,000 - £32,000
  

Location: Covent Garden, London

Overview: 
First Military Recruitment are currently seeking a Desktop & Systems Support Analyst on behalf of one of our clients.  

Our client encourages applications from ex-military personnel however all candidates will be given due consideration.  

Duties and Responsibilities: 

  • Provide excellent customer service to all users of the helpdesk. 
  • Be proactive and professional in approach. 
  • Work to deadlines and prioritise workload. 
  • Log and answer calls coming into the helpdesk. 
  • Assist in the preparation work of internally held events. 
  • Adhere to all necessary internal systems, policies and procedures. 
  • Liaise with end users regarding to their requirements. 
  • Liaise with third party companies in order to support users. 
  • Organise hardware disposal. 
  • Help to create and maintain the departmental procedures and other documentation. 

Skills and Qualifications: 

  • Must have extensive experience in a Windows 10/11 professional environment as well as Office 365. 
  • Office 365 Admin, Sharepoint, Intune, Teams and Office 365 applications.  
  • Ability to troubleshoot end-user desktop hardware and software issues. 
  • Possess good technical ability and be able to perform a broad range of technical support tasks. 
  • Ideally secretarial knowledge/skills. 
  • Basic network troubleshooting. 
  • Build and configure Windows 11 desktop PCs/laptops using InTune. 
  • Install and configure desktop applications as per individual user requirements.  
  • Any Apple OS support experience will be a major plus for this role.  
  • 3-4 years desktop support experience in a domain environment.  
  • Any professional certification will be a huge plus.  
  • Excellent telephone manner. 
  • Good verbal and written communication skills.  

Benefits: 

  • BUPA private medical cover. 
  • Pension (3.5% employee & 9% employer contributions – increasing to 12%). 
  • Free life assurance. 
  • Holiday (25 days increasing to 30 days).   
  • Interest free season ticket loan.  
  • Gym membership (subsidised). 
  • Employee assistance programme.  
  • Flexible working.  

Salary: £30,000 - £32,000

Location: Covent Garden, London

Job Responsibility
Contract Details
  • Contract Type: Permanent
  • Salary Type: per annum
  • Total Applications: 26
  • Last Date: 30/01/2025
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