Customer Service Manager

Job Title: Customer Service Manager
Location: Redhill
Salary: £38-40k (dependent on experience)
Job Type: Permanent

About the Role

We’re looking for a customer-focused leader to manage a small, close-knit customer service team. You’ll play a pivotal part in delivering exceptional service, maintaining high levels of client satisfaction, and improving operational efficiency through proactive problem-solving.

Key Responsibilities

• Lead and motivate the team to deliver outstanding customer service.
• Manage client requests, meeting KPIs and SLAs.
• Optimise processes and build strong client relationships.
• Monitor and improve team performance.

What We’re Looking For

• Proven management experience in customer service or a similar field.
• Strong Microsoft Office 365 skills.
• Excellent communication and organisational abilities.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.