Customer Liaison Officer

Job Summary

We are seeking a dedicated and proactive Liaison Officer to serve as a vital link between our organisation and our clients. The ideal candidate will possess strong organisational skills and a keen understanding of customer relations. Proficiency in using Microsoft Office, in particular Excel.

Responsibilities

• Act as the primary point of contact for clients, ensuring their needs are understood and met.
• Analyse customer credit reports, ensuring payments are received promptly.
• Collaborate with sales representatives to control debt management ensuring customers are providing payments on schedule.
• Facilitate online communication with customers to ensure optimum service is provided.
• Prepare customer debt and online sales reports for management review.

Qualifications

• Proven experience in a liaison or similar role, preferably within a sales environment.
• Analytical skills with the ability to interpret data effectively.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office, significantly Excel is require.
• Ability to work collaboratively in a team-oriented environment while also being self-motivated.
• Strong organisational skills with attention to detail.
• A proactive approach to problem-solving and client engagement.

We welcome applications from individuals who are passionate about fostering strong relationships and driving success through effective communication.

This position is Full-Time, based on-site in Bamber Bridge.