Service Desk Engineer

Service Desk Engineer
£26,000 - £30,000 plus benefits including training and certifications
London, NW1
Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure, Ticketing, Projects.

• Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications?
• Are you looking for career progression, with exposure to the latest technologies?

My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications and training.

They are looking for an experienced Service Desk Engineer to join their team on a permanent basis. This is a varied and interesting role involving resolving tickets and liaising with clients and vendors. This role will give you the chance to play a key role in a growing team and gain exposure to the most up to date and a wide variety of technology.

Service Desk Engineer - Duties:

• To be part of a small team responsible for handling all incoming client requests, triaging and progressing all support requests via phone, email, video call and remote tools while providing an exceptional client experience
• Take responsibility for and co-ordinate escalated tickets with other team members
• Diagnosing, troubleshooting, testing, repairing and servicing hardware
• Build and deploy PC’s and other devices to client networks
• Build positive client relationships through exceptional client service, tenacity and the willingness to do the right thing!
• Liaising with 3rd party vendors
• Create, update and maintain documentation relating to client environments
• Involvement in pre-sales, identifying & specifying solutions, quoting, preparing & presenting proposals to all levels of client management

Service Desk Engineer - Over to you! Our successful Service Desk Engineer will have;

• Experience of working for a similar MSP (IT support company / managed services provider)
• Good 1st Line Support skills with the ability to resolve the majority of tickets.
• Good Windows, networking and Mac technical skills including:

o Active Directory & Group Policy management

o Mac OSX

o Microsoft Exchange

o Microsoft Office

o Microsoft Windows Server

o O365 & Azure

o Switches, routers & firewalls

o TCP/IP & network troubleshooting

o VPN’s

In return, my client offers a generous basic salary (which is flexible for the right candidate), support and payment for IT training and certifications, the chance to play a key role in a growing business and the opportunity to work for a company who truly values their staff. Sound interesting and something you would love to be part of? Apply today!

Integral Recruitment as acting as an employment agency in regard to this vacancy.