Service Administrator

Company description:

Scania Great Britain

Job description:

Service Administrator  

Scania Eurocentral  – 9 month fixed term contract 

Salary:  From £24,500 plus excellent benefits package

Working hours: Monday to Friday 0800 – 16.30 and 1in4 Saturday 0800 - 1200

•    In-house training provided to support career progression
•    25 days holiday which increases with service + public holidays
•    Competitive employer pension
•    Discounts on major retail outlets, including groceries
•    4x basic salary life insurance
•    Eligibility to receive an annual ‘Company Success Payment’

Scania have an opportunity for a motivated individual to join our team at Eurocentral. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.

Key Responsibilities:

•    Answer the phone in a friendly and open manner using the company standard greeting.
•    Invoice and control branch work in progress.
•    Check the system to ensure campaigns are completed and costed correctly.
•    Work within credit control policy and procedures.
•    Carry out the costing on warranty, retail, repair and maintenance to company standards.
•    Supply fully priced estimates of repairs required and ensure work is authorised where required.
•    Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
•    Resolve and assist in invoice queries as and when necessary.
•    Assist with other administration duties as required.
•    Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.