Ecommerce Executive

E-Commerce Executive

About the Company

Our company is a leading, independently owned distributor of US-branded vitamins and supplements across Europe and a top reseller of US brands on Amazon Europe. With distribution centers in the UK and the Netherlands, we employ a team of over 40 people. Our mission is to improve wellbeing across Europe by providing high-quality vitamins, supplements, and wellness products tailored to customer needs.

We are seeking an E-Commerce Executive to join our growing team. This full-time role will be based in our UK office.

Support the E-Commerce team in maximizing the potential of all e-commerce channels through effective site management, campaign optimization, and data-driven decision-making.

Website Management & Optimization

• Manage daily site activities, including product launches, promotions, and content updates.
• Ensure web content and product listings are accurate, current, and SEO-optimized.
• Create optimized landing pages and customer journeys for campaigns and initiatives.
• Analyze sales data to identify cross-sell and upsell opportunities.

Performance Marketing & Campaign Management

• Manage and optimize paid advertising campaigns across platforms like Google Ads and Meta to maximize ROI.
• Oversee Google Merchant Center to ensure shopping feeds are set up and performing well.
• Develop targeted advertising strategies for the UK and EU markets.
• Monitor and adjust campaign performance to improve results.

Analytics & Reporting

• Create performance reports to demonstrate account health and ROI.
• Monitor KPIs across e-commerce channels and provide actionable insights.
• Report on customer behavior, sales trends, and site performance to support decision-making.

User Experience Optimization

• Assess and enhance website usability, navigation, and customer journey.
• Collaborate with design and development teams to implement user-friendly features.
• Conduct website audits for improvements like load times and mobile responsiveness.
• Use customer feedback, heatmaps, and analytics to guide UX enhancements.

Stock & Merchandising

• Manage online stock availability and align merchandising strategies with business goals.
• Coordinate with the Procurement Manager to ensure stock levels align with trends.

Collaboration & Customer Support

• Assist Customer Services in resolving technical website issues.
• Collaborate with marketing and procurement teams to align e-commerce activities with business objectives.
• Work with leadership to execute campaigns and promotions seamlessly.

Experience & Skills

• Experience in e-commerce, digital marketing, or a related field (internships or entry-level roles count).
• Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Basic knowledge of Google Ads, Google Analytics, and SEO principles.
• Strong communication and interpersonal skills.
• Proactive mindset with problem-solving abilities.
• Ability to manage multiple tasks and prioritize effectively.

Preferred

• Previous customer service experience.
• Proficiency in Microsoft Office Suite.
• Adaptability to work in a fast-paced environment.

Core Values
Alignment with the company’s core values is essential.

• Supportive and friendly team culture.
• Inclusive bonus scheme of up to 10% of your salary.
• Company pension.
• On-site parking.