Alumni and Supporter Experience Assistant front of house

Adecco are currently recruiting for a Alumni and Supporter Experience Assistant to join a prestigious university in Holborn

Salary: £16.39

Duration: Jan 2025 - 8 weeks (can apply for the FTC role)

Contract type: Temporary / Full time campus baed

We are looking for a temporary Alumni & Supporter Engagement Assistant to join the team.

The main areas of the role include:

• Providing excellent customer service in a fast paced customer service environment
• Enquiry management and admin
• Accurate data entry in our CRM system
• Building internal relationships
• Events support

Tasks for the role would include:

The day-to-day coordination of the Alumni Centre, our home for alumni on campus, which includes duties such as acting as a welcome host, intaking/setting up for events, coordinating refreshments, developing displays/posters/screen content and general space management.

• Main point of contact for the 200,000 strong LSE alumni community via email, phone , in person and online chat.
• Supporting with events and space bookings, intaking requirements, organising set up and running event briefings for hires.
• Supporting, engaging and referring on enquiries to relevant staff to support individuals and ensure best outcomes i.e. philanthropic support, corporate contacts
• Administering various mass engagement programmes including LinkedIn group, email for life system, online library accounts, as well as supporting with launches of new programmes
• Administering mass divisional activity such a lost campaign, gift acknowledgement letters.

We see this as a welcome desk, front of house role with admin and event duties and in particular handling enquiries via phone, in person, and email, so the ideal candidate would be someone who would make a good receptionist with concierge level service standards. Any previous receptionist, event or meeting management would be ideal but certainly not necessary.

If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.