Collection Advisor

Are you looking for a new job within a business who cares about your career, wellbeing and development? Yes

You must have either Credit Control or Collections experience to be suitable!

Then this may be the job for you!

We are currently recruiting for a Collections/Credit Control Co-Ordinator for a well-established forward-thinking client in the Swindon area, this is a fantastic opportunity if you are looking to work within a large multi-national organisation. Joining best practice procedures and your natural customer service skills, you will build and develop relationships with customers, internal stakeholders and suppliers whilst undertaking collections.

Main Duties:

• Understanding of Forbearance tools such as payment arrangements and how to appropriately apply for vulnerable customers
• Managing vulnerable customers and providing good customer outcomes
• Computer literacy skills, including and not limited to Microsoft Office packages, especially Outlook and Excel
• Resolving queries and handling customer complaints
• Making outbound calls
• Follow outbound call strategies, and clearly recording key detail, following data protection guidance and security checks
• The ability to handle ever changing workloads and the ability to priorities.
• Accurate and attention to deal when inputting date into the system.
• Excellent organisation skills
• Experience of working with sales ledgers plus reconciliation skills
• Previous Collections/Credit Control experience within a Retail environment, which includes Regulated and Unregulated customers.

The ideal candidate will have previous customer service and/or credit control experience and you will need to possess excellent communication skills and have a good knowledge of MS Excel. This is a fantastic opportunity for an individual who is looking to get their foot in the door within such a great company that offers great benefits such Private Healthcare, Life Assurance, a great Company Pension scheme, a range of personal flexible benefits and more.

This is an integral role for our client, and they are looking to interview people as soon as possible.  If you are interested in this role and would like to hear more and potentially be submitted, please apply now and we can arrange a call.