Quality Manager

Main Purpose of the Job

• Manage and direct all activities of the QA department to achieve all site quality needs in regard to customer quality and complaints

• Ensure compliance to all key site bodies

• Ensure that quality is promoted both internally and externally and that standards are maintained in the workplace.

Principal Accountabilities

• Manage, direct and support QA team members

• Manage the active portfolio of current customer quality issues and complaints

• Own and manage QMS system ensuring compliance with ISO9001, AIB and BRC

• Carry out (and coach team members in) root cause analysis on customer quality issues and implementing corrective actions into operations

• Act as site lead auditor managing the site audit schedule and coach members of the audit pool

• Assist customer services with all Quality & Technical related enquires/complaints

• Support Operations in communication of quality issues and shop-floor briefs

Core Competencies

• Ability to investigate, identify root causes and implement and verify corrective actions relating to any type of quality non-conformities

• Ability to work well in team and on their own within a high-pressured environment

• Excellent communication skills

Qualifications

• Manufacturing background preferred but not essential

• Good computer skills required.

• Certificates held relating to Quality functions such as root cause analysis and Quality tools and techniques would be preferred