2nd Line IT Support Engineer

A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless onsite IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems.

Job Title: IT Support Engineer

Location: Wythenshawe

Salary: Up to £32,000 (Depending on Experience)

Job Type: Full-time, Permanent, Hybrid working

A leading multi-national organisation located in Wythenshawe who are committed to excellence in providing seamless on site IT solutions are looking to expand their team and seeking a dynamic and enthusiastic IT Support Engineer to play a pivotal role in maintaining the operational efficiency of their IT systems.

Key Responsibilities:

As an IT Support Engineer, you will be responsible for:

• Demonstrating a strong customer focus while completing all tasks.
• Diagnosing and resolving hardware/software and End User problems with a deep understanding and acknowledgement of issues.
• Working with and understanding Desktop and Server operating systems, applications, and database platforms.
• Reacting to escalated queries with a high level of accuracy and attention to detail.
• Managing your own and the team's ticket queue, adhering to defined KPIs and SLAs.
• Ensuring all customer queries/issues are resolved within a timely manner, whether remotely or face to face.
• Building and managing all end-user devices, including Laptops, Desktops, Tablets, Mobile Phones, and Printers.
• Supporting any application issues, such as Office 365 and off-the-shelf applications, ensuring all business needs are met.
• Ensuring an excellent user experience when using company assets through continuous hardware improvements to prevent performance degradation.

Qualifications and Skills:

To be successful in this role, you should have:

Proven experience in IT support roles up to a 2nd line support level.

Strong troubleshooting skills with hardware and software.

Familiarity with Desktop and Server operating systems, applications, and databases.

Benefits:

Competitive salary up to £30,000, depending on experience.

Hybrid working model (2 or 3 days in the office).

Flexi-time.

Onsite gym facilities.

If you are passionate about IT support and meet the above criteria please apply of reach out to Luca Valeri on

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates