Client Patient Administrator

Client Patient Administrator

Location: Sheffield, S11
Hours: 40 hours over 5 days per week (flexibility depending on service needs)
Out-of-hours work paid at 5%
Salary: £27,040 annually
Contributory pension scheme (NEST)

The Opportunity

An exciting opportunity has arisen for an experienced and highly organised Client Patient Administrator to join a private, professional residential rehabilitation and mental health service. This organisation specialises in delivering bespoke, one-to-one retreats for high-value clients, as well as launching a private mental health clinic offering mental health and ADHD assessments.

Working alongside a multidisciplinary team, this role involves close coordination with therapists, case managers, chefs, and clinical staff to ensure smooth operations and exceptional service delivery. This is a fantastic opportunity to join a growing organisation committed to delivering compassionate and high-quality care.

They are seeking individuals with strong administrative experience, particularly from private healthcare or other fast-paced, client-focused sectors where managing logistics, teams, and resources is essential (e.g., event coordination, and field services).

The Role

As a Client Patient Administrator, you will play a central role in ensuring the seamless delivery of client care and operational support. You will manage a varied workload with excellent attention to detail while keeping the client and staff experience at the forefront.

Key Responsibilities:

• Acting as the key point of contact for clients, families, and staff, managing communication and documentation.
• Coordinating and scheduling treatment plans, including therapist assignments.
• Ensuring all properties are prepared, including organising Welcome Packs and on-site logistics.
• Managing Guest admissions alongside live-in case managers.
• Coordinating services such as housekeeping, chefs, food shopping, and cleaning.
• Conduct regular check-ins with case managers and clients to ensure all needs are being met.
• Providing back-office support for client and staff queries, changes, and additional requirements.
• Supporting senior leadership teams with administrative tasks such as report writing, meeting coordination, and research.

Skills and Experience:

To be successful in this role, you will need:

• Experience working within a Private healthcare setting.
• Excellent written and verbal communication skills.
• Strong organisation and time management abilities.
• Experience working independently as well as part of a remote team.
• Proficiency in Microsoft Office packages.
• The ability to remain calm and professional under pressure.
• A flexible and dynamic approach to managing workload and priorities.
• A compassionate and empathetic nature when dealing with clients in challenging situations.
• A professional and polished appearance suitable for engaging with high-value clients.

This is a unique and rewarding opportunity to contribute to a service that delivers life-changing care to its clients. If you are a motivated, highly organised professional with a commitment to delivering exceptional client care, we would love to hear from you!