Property Services Officer - REPAIRS

Job Title: Senior Property Services Officer - Repairs

Location: Hybrid (working from home and the offices based in Croydon)
Hours: Full-time, 35 hours per week
Contract: 6 months with possibility to extend

Are you passionate about delivering exceptional property services? We are seeking an experienced Senior Property Officer - Repairs specialist to lead and support our dynamic team in Croydon. This is an exciting opportunity to shape the future of our repairs service while making a real impact and delivering value for money.

Key Responsibilities

• Deliver a high-quality, efficient, and compliant administration service for the repairs team.
• Oversee repairs contracts and contractor data to ensure excellent service delivery and value for money.
• Manage Work in Progress to meet service-level agreements (SLA's).
• Lead contractor performance meetings, including high-profile and overdue job reviews.
• Provide monthly KPI data and reports to the Asset Manager and Leadership Team.
• Act as the escalation point for customer and external organisation queries.
• Investigate and respond to Stage 1 complaints, ensuring feedback is incorporated into future practices.
• Drive the use of the housing management system (CX) and implement new processes to maximise its potential.
• Represent the organisation externally as a provider of quality property services.
• Ensure new developments are accurately set up in the asset management system, with correct contracts and defect arrangements.
• Conduct due diligence on repairs contractors and their sub-contractors, ensuring compliance and competency.
• Collaborate with surveyors and contractors to schedule resident appointments.

Skills and Qualities:

• Proven experience in repairs or a related property services field
• Technical knowledge of repairs.
• Strong leadership and communication skills
• Contract management experience
• A dynamic and customer focused approach.
• Strong organisational skills to manage workloads, prioritise tasks, and meet deadlines
• Ability to handle customer escalations and complaints with professionalism and empathy

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Should your application for a Senior Property Services Officer - Repairs be successful, you will be contacted shortly.

The job title and description in this advertisement may differ from the client's official job description/contract. We appreciate your interest in this Senior Property Services Officer - Repairs role. E Personnel Recruitment aims to acknowledge all applications, but due to the high volume of CVs we receive, this may not always be feasible.

You can apply with the utmost confidence to E-Personnel Recruitment directly, experts in both Permanent and Temporary Recruitment, and a proud member of the Recruitment & Employment Confederation (REC), the professional body for the recruitment industry. In the meantime, feel free to explore similar job opportunities on our website: e-personnelrecruitment.co.uk