Team Leader

Job Description

We are looking for a dynamic and experienced individual to join us as a Team Manager in our National Operations Centre based in Castle Donington.

OTE - £35K per annum

You will play a pivotal role in overseeing and leading a team of customer service advisors, ensuring high performance and personal development.

Role and responsibilities of a Team Manager

• Provide leadership, coaching, and mentorship to team members.
• Set clear performance expectations and conduct regular performance reviews.
• Plan, organise, and manage team activities and projects, ensuring timely completion of these.
• Serve as the primary point of contact between team members and senior management.
• Monitor and report on team performance and metrics.

Skills and experience required of aTeam Manager

• Previous experience in leading, managing and developing a team.
• Ability to focus on solutions rather than problems and provide direction to the team.
• Exceptional customer service skills both written and verbal
• Contributes to the team, focusing on the accomplishment of team goals
• Computer literate i.e. good working knowledge of Microsoft Office applications

Benefits of being of a Team Manager

• Perks at Work – Discounts on products and services inc electrical & Travel.
• Discounts on estate agency, mortgage, conveyancing and surveying services.
• Access to our 24hr, 7 days per week Employee Assistance Programme.
• Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health.
• Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.

Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.