Customer Service Executive

Ref: 3897

Job: Customer Service Executive

Location: Southall

Salary: £25,300 plus commission (up to £6,000 per annum)

Main Responsibilities:

Our well-established Southall based client are currently seeking a Customer Service Executive who will work with a large variety of clients, ensuring the team are meeting client expectations and providing them with an excellent order journey.

Key Skills:

• Outbound calls to nominated accounts
• Take inbound calls and action as required
• Support customers on their order journey, making customers aware of all products and upselling
• Provide accurate forecasting
• Check customer details are logged correctly
• Action order amends and add-ons for your customers via phone & website orders
• Generate leads and allocate to the sales team
• Reactivate customers and add to monthly call plan
• Ensure customers are made aware of new promotions and support clearance drives
• Work with customers who are experiencing any issues and support resolution through case management
• Escalate queries if support is required

Experience:

• Previous customer service experience
• Organised
• Good communication skills
• Results orientated and target driven
• Proactive and committed

Please only apply if you match all of the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 - 20 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.