Day Concierge

Luxury Residential - Day Concierge- Full time- Permanent

Location: Central London
Salary: £30,000 - £32,000
Hours: Pitman Rota, 12 hour shifts

The role is to support the front of house concierge team in the day-to-day operations of the lobby area at an ultra luxury residential building in Central London. You must provide a highly professional, friendly, and efficient service to all residents, ensuring a warm welcome, a memorable experience, and a seamless move-in and out process.

Key Responsibilities:

- Assist with ensuring a smooth move-in and out process for owners and residents.
- Maintain cleanliness and orderliness in the lobby, front entrance, staircase, and lifts at all times.
- Help liaise with residents, contractors, managing agents, and other visitors.
- Ensure complete resident satisfaction by delivering a memorable and professional experience.
- Handle assigned tasks and perform other reasonable duties as required.
- Provide accurate and up-to-date information to both residents and colleagues.
- Ensure effective shift handovers by giving and receiving detailed handover notes.
- Safeguard and manage pass keys in compliance with key policies.
- Monitor arrival and departure schedules to anticipate and address visitor needs.
- Respond to resident and visitor enquiries, seeking assistance when necessary.
- Promptly report any accidents, near misses, or hazards to your manager or supervisor.
- Be familiar with the fire policy and emergency procedures, including how to respond to an activation.
- Conduct regular building patrols to ensure the safety of residents and the premises.

Requirements:
-Relevant experience within luxury residential or 5* venues
-Excellent verbal and written communication skills.
-Proficiency in Microsoft Office and Outlook.
-Impeccable appearance and presentation.
-Highly organised with exceptional attention to detail.
-Passion for delivering high standards of personalised service with confidence and calmness.
-Personable, empathetic, and warm with a conscientious attitude.
-Willingness to adapt and work flexible hours.

If you are passionate about providing first-class service in a luxury environment, apply today to become a vital part of the team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.