Customer Care Executive

Our client, a leading name in the luxury fashion industry, is seeking an experienced Customer Care Professional to join their dynamic team to cover some team annual leave during a busy time. This is an exciting opportunity for a seasoned customer service professional who thrives in a fast-paced environment and is passionate about delivering outstanding support.

Job Title: Customer Care Executive

Contract: Temporary

Pay: £14-£16

Hours: 10am-6pm

Days to cover: 19th December, 2nd January and 3rd January

Location: Victoria, London

In this role you will be responsible for the day-to-day management of the Customer Care requests across e-commerce and retail. You will provide a proactive and exceptional customer service experience, taking ownership of the customer service portal, tracking, and following up on daily requests.

• Managing all online customer queries via email, telephone, and live chat, resolving any order discrepancies including exchanges and refunds when needed. Ensuring they are adhered to in a timely manner
• Advising customers on the product options available, fully engaging with customers online, by phone, WhatsApp and on social media
• Assist customers with placing orders and managing order-related queries
• Update customer profiles accurately
• Work collaboratively with team members and other departments to ensure consistent and high-quality customer service
• Effectively and closely manage orders from VIP clients, including special made-to-orders requests
• Monitor and measure the current customer service experience, collecting feedback and providing feedback to management team
• If required offer operational support to warehouse which includes mainly procedures around online orders; returns; faulty items

What are we looking for?

• Previous experience in a customer service role is essential, preferably in a fashion / ecommerce / retail environment
• Previous experience working within MS Office, Shopify and Zendesk is required
• Self-confident and an exceptional communicator who is articulate in written and spoken English
• Ability to multi-task, stay patient and remain calm under pressure
• A good team player, who can also work autonomously
• A flexible individual with a 'can do' attitude, enthusiasm and good initiative

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.