Service Engineer

We are delighted to be working alongside our established, specialist and friendly client as they seek to recruit an additional Service Engineer on a full time permanent basis. This is an excellent opportunity to join a great business who continue to expand. Our client is offering excellent levels of career security and stability within their specialist sector. This role offers the opportunity to travel regularly within the UK and internationally on company business.

Service Engineer

Full Time Permanent role

Monday - Friday 37 hours per week

Workplace based close to Lewes

Salary 40000-£42000 plus very good company benefits.

Due to workplace location it is essential to be a driver and have your own transport. Plenty of free parking on site.

The role:

To ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and otherwise promoting the business.

Duties and responsibilities

Providing technical support and advice to customers, distributors and colleagues via the telephone helpdesk, service email and site visits.

Liaising with customers on logistics, including shipment from factory of new goods and return of any faulty goods to the factory.

Diagnosis and repair of any faulty goods in accordance with service level agreements

Timely escalation of cases, when necessary.

Occasional support of design and development through product testing.

Maintain databases on customer service in order to produce reports on KPI’s

Promoting sales of contracts and service parts.

Occasional attendance at trade shows.

Training customers in the use of equipment

Travel within the UK and internationally as required.

Qualification and Education experience required:

Significant, demonstrable experience in a relevant occupation, or

HNC/HND in a mechanical or electrical subject

A full, UK driving licence.

Good colour perception, ability to pass colour perception test.

Must be computer literate (MS Office), able to connect to the internet and operate email at remote sites.

Key skills and competencies required:

Manual dexterity combined with ability to use hand and power tools.

Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings.

Ability to prepare cables, fit sleeve and solder and or crimp joints.

Ability to connect and operate pressurised gas bottles.

Ability to use electrical test equipment, including multi-meters.

Ability to use mechanical test measurement instruments including micrometers

Apply today for immediate consideration. Short-listing will start very soon.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy