Document Operator

Description

We are looking for a Document Operator to join our Document Design Centre team. This is a fully remote role with opportunities to develop your professional experience.

About the Role of Document Operator

• Responsible for accurate and timely document preparation according to established templates, brand guidelines and production best practices.
• To serve as a key client interface for Document Centre services.
• Keen to be flexible and in possession of excellent MS Office skills.
• Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• At least 3 years' experience working within the document production field.
• Excellent communicator and be able to build effective client relationships based on trust, flexibility and a professional approach and be able to deal confidently with clients.
• Develop and maintain relationships with team and key stakeholders.
• Ongoing personal development both soft and hard skill, plan for development where needed.
• Cover for workflow. Consistently deliver high quality services on time, with a focus on responsiveness, client satisfaction, effective client communication and client service orientation.
• Liaise effectively with Document Centre Manager as required.
• Reports to: Shift Team Lead
• Hours of work: 18:00-02:00
• Location: Homeworker

About You

• Excellent MS Office skills, including Word, PowerPoint and Excel.
• Must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
• Must show initiative and good judgment and be able to work independently.
• Must have the ability to concentrate in an environment of multiple demands and distractions.
• Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
• Must be able to maintain confidential information and work in a fast-paced, dynamic and creative environment.
• Must engender a culture of professionalism, superior customer service, and accountability within the team.
• Able to work effectively with colleagues of all levels in an organisation.
• Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
• Strongly self-motivated; always adopts a 'can do' approach; takes pride in work and the larger organisation.
• Demonstrates high level of personal and professional integrity.
• Develop an in-depth knowledge firm's branding guidelines.
• Motivation to continually improve core software-skills, to meet and accommodate the client's changing requirements.
• Excellent accuracy and close attention to detail and adhering to the companies best practice.
• Approachable, work well as a team and share best practice. The ability to work closely with clients of all levels, accept criticism, still smile and have a matter-of-fact approach.
• Flexible and adaptable - happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
• Positive with a can do attitude, willing to problems solve where needed.
• Dependable and willing to go the extra mile where needed.
• Self-motivated to ensure skills and technology familiarity and kept up to date.
• At least 3 years' previous document production experience in a professional service environment.
• Prior experience in a legal production environment with workflow management is an advantage.
• Excellent working knowledge of document production practices and technologies.
• Advanced technical knowledge.

What’s in it for you as a Document Operator?

We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different, therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few, these include:
• Competitive basic salary (reviewed annually)
• Flexible, hybrid working policy
• Generous bonus scheme
• Up to 25 days holiday (rising to 28 days with service)
• Holiday exchange scheme
• Private medical insurance
• Enhanced parental leave
• Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.