Customer Service

We are looking for a dynamic Customer Service Administrator to join a leading and long standing company to provide exceptional customer service and administrative support.

Job Type: Permanent
Hours of Work: Monday to Friday, 9/9.30am to 4.30pm.
Salary: £25,000 - £28,000

MAIN DUTIES

• Handle customer calls and process orders for UK and European clients.
• Communicate special offers and out-of-stock items to customers.
• Manage call routing and respond to customer emails through Microsoft Outlook.
• Update and process sales orders, including transport booking.
• Upsell items not being ordered by customers.
• Perform administrative tasks such as filing and EDI for larger customers, training provided.
• Maintain accurate records and ensure timely invoicing.

CANDIDATE SPEC

• Previous experience within a sales administration or customer service role
• Knowledge of Hindi, Urdu or Gujarati
• Proficient in Microsoft Office
• Excellent communication skills with strong relationship-building capabilities

If you are interested in the Customer Service Administrator position, please apply today! Interviewing as soon as possible.