Operations Manager

Operations Manager - Private Healthcare Clinic

Location: Harley Street District, London

Salary: £60,000 - £70,000 per annum

We are seeking an experienced Healthcare Operations Manager to join our clients established private healthcare clinic in the prestigious Harley Street District of London. With over 20 years of reputation in the industry, we are looking for a dynamic individual to lead clinic operations and drive our business forward.

Role Overview

The Operations Manager will be responsible for overseeing all aspects of the clinic's operations, acting as the owner's voice and ensuring smooth functioning across all departments. This role requires a strong background in private healthcare and excellent leadership skills.

Key Responsibilities

• Manage and coordinate all business operations, serving as the primary liaison between owners, staff, and external stakeholders
• Drive business development initiatives and build positive relationships with partners, including GP referrals
• Oversee governance, ensuring compliance with all relevant healthcare regulations and standards
• Manage HR functions, including recruitment, hiring, and performance management
• Handle escalated patient complaints and resolve complex issues
• Coordinate with doctors, stakeholders, and patients to ensure high-quality care and service delivery
• Oversee CCSD and related administrative processes
• Provide leadership and direction to the office manager and clinic manager, who will report directly to this position
• Make high-level decisions and problem-solve across all areas of the business
• Develop and maintain a close working relationship with the clinic owners

Qualifications and Experience

• Minimum 5 years of solid experience in a similar role within private healthcare
• Strong background in a medical discipline
• Extensive knowledge of healthcare governance and regulations
• Proven track record in HR management and recruitment processes
• Excellent people management and delegation skills
• Strong business acumen and problem-solving abilities
• Outstanding communication and relationship-building skills

Personal Attributes

• Ability to lead from the top and take full responsibility for business operations
• Flexible and adaptable to the changing needs of the clinic
• Strong decision-making skills with a focus on high-level strategy
• Excellent interpersonal skills to develop one-on-one relationships with owners and staff

This is an excellent opportunity for a seasoned healthcare professional to join a reputable clinic and make a significant impact on its operations and growth. The successful candidate will be expected to start as soon as possible and will play a crucial role in shaping the future of our organisation.

This post is subject to the Rehabilitation of Offenders Act 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

BSR Health are a Specialist Healthcare Agency. If you are interested in working with us, or have any other questions about this role, please don't hesitate to get in touch.