Senior Administrator

Are you an organised, customer-focused professional seeking your next role? Do you enjoy working in a fast-paced environment where your communication skills and attention to detail truly make a difference? Join DR, a leading financial claims business, and become part of a team dedicated to helping clients achieve financial justice.

About Us

At DR, we help our clients reclaim what is rightfully theirs. From irresponsible lending claims to other financial redress cases, we’ve recovered millions of pounds for thousands of customers. With over 13 years of experience, we pride ourselves on delivering a professional and customer-focused service with integrity and diligence.

The Role

As an Administrator, you will play an essential role in supporting our clients and ensuring cases are processed efficiently. You will manage customer communications and handle their cases on our system, contributing to the success of our claims process.

Key Responsibilities

• Customer Communication: Communicate with clients via phone, email, and SMS, ensuring their questions and concerns are handled professionally and efficiently.
• Case Management: Process cases accurately on our system, making sure all necessary information is logged and kept up-to-date.
• Team Support: Collaborate with colleagues to ensure cases are progressed in a timely and effective manner.
• Attention to Detail: Handle sensitive data carefully and ensure all activities comply with company policies and regulatory requirements.
• Problem-Solving: Address client issues and provide solutions to help keep cases moving forward.

What We’re Looking For

We’re looking for a motivated and organised individual with the following qualities:

• Excellent Communication Skills: You’ll have a professional and approachable manner, capable of building rapport with clients and colleagues.
• Strong Attention to Detail: You take pride in accuracy and are confident in spotting and correcting errors.
• Great Organisation: You can handle multiple tasks and prioritise effectively to meet deadlines.
• IT Confidence: You are comfortable using case management systems and other digital tools to support your work.
• Team Player: You thrive in a collaborative environment and contribute positively to team success.

Experience Required

• Previous experience in administration, customer service, or a similar role is preferred.
• Experience in financial claims or a regulated industry is an advantage but not essential—full training will be provided.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and opportunities for professional growth.
• A friendly and supportive team environment.
• The opportunity to make a real difference in a growing company committed to helping clients.