Customer Service Adviser

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Job Title: Customer Service Adviser     

Basis: Full time Permanent Employed Role.

Location: Office Based in Milton Keynes, England,UK..

Target: Minimum of 12 Months experience in telephone-based customer service or sales environment. Mortgage or financial services experience would be an advantage.

Rewards: Starting salary of £22,500. Monthly commission.  Incremental increases in line with role progression. OTE of £28,500.

Role Progression: Opportunities to join our Mortgage Academy subject to in-role performance and application.  Sponsorship for CF1 & CF6 or CeMAP equivalent professional qualifications necessary to become a Mortgage Adviser*

Working Hours: Monday to Friday only, working a mix of shifts between 9am-6pm and late shifts 11am-8pm weekly. No weekends required.

Timeline: Immediate interviews and start.

Connells Group:

Connells Group is the largest and most successful estate agency network in the UK.  Our Customer Services roles in Milton Keynes provide are dedicated to supporting our “lifetime service”.  Your role in in contacting our customers and arranging their mortgage review appointments is the critical first step in our service proposition and it provides successful applicants a great foundation for a career in mortgage and financial services.  You will come to understand the mortgage journey and mortgage terminology, and you will work closely with our Mortgage Advisers.  If it is your ambition and you prove capable, you will receive training and support towards mortgage advice qualifications to help you develop your career with us.

All our roles are telephone based so you will be articulate and engaging.  As the learning opportunities are vast and the pace rapid, you will be highly motivated, extremely disciplined, well organised and detail focused.  You will already have good experience and a strong track record in customer sales and service and demonstrate a positive and highly professional manner. Some mortgage industry experience is preferable but not essential.  Your desire to excel while delivering a first-class customer experience is most important of all.

Main Purpose of Job:

• Re-engaging and preparing our Lifetime customers for their mortgage review appointment with our Mortgage Advisers.
• Delivering the highest level of customer service and professionalism to our mortgage customers, taking ownership of their appointment and application journey.
• Maintaining strong and effective working relationships with our Mortgage Adviser teams.
• Helping customers with mortgage related enquiries as you develop.
• Fulfilling all role-based learning and development objectives.

Required Knowledge, skills and qualifications:

• Excellent interpersonal skills, with outstanding communication and listening skills, with the ability to explain complex information in a clear and simple way.
• Able to accurately record and assess information in live contact environments.
• You will be highly accurate, numerate and literate. A competent Microsoft Office user, including Excel, Word and Outlook, and be able to quickly adapt to new software packages and online processes.
• You will possess a proven track record in sales and customer service and have the personal determination to meet and exceed all standards and expectation set.

Benefits: 

• Permanent Full Time Role.
• Extensive induction coupled with an ongoing training, support and development program.
• 20 days paid holiday plus Bank Holidays.
• A flexible approach to working hours. *
• Unrivalled opportunities for progression, promotion and personal development in an expanding business.
• Contributory workplace pension. *
• Generous Staff referral bonus scheme. *
• Death in service cover. * 
• Based in modern air-conditioned offices in Milton Keynes with free onsite parking.
• 24 Hour Wellbeing Employee Assistance programme.

 (*T&Cs Apply)
If this role sounds of interest, please forward your CV by clicking Apply Now, or call Elliott Pennell - Talent Acquisition Consultant at The New Homes Group for a confidential chat on 01206-716060