Estate Manager, Luxury Residential - North West London

Our client is recruiting for an Estate Manager to lead the team at a new Residential site in North West London.

They will be responsible for mobilising site, alongside the developer and recruiting the site team to align with this.

Main duties:

• Daily internal and external inspections of the development.
• Setting the service charge budget.
• Dealing with section 20's.
• Managing and supervising the onsite staff, recruiting and training new staff.
• Monitoring existing estate service contracts for value and quality.
• Dealing with all correspondence from residents & clients appropriately.
• Building and maintaining working relationships with the leaseholders, developer and managing agent and attending regular meetings as appropriate.
• Monitoring, reviewing, and managing charge expenditures and controlling costs.
• Ensuring all Health & Safety obligations and Duty of Care are met effectively.

Requirements:

• Demonstrable experience of managing people/teams and delivering an exceptional customer service.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all types of customers and client with a resolution focused mentality, creative in your approach.
• Able to work with autonomy and as part of a wider team.
• Efficient in maintaining administration and record keeping electronically.
• Demonstrable ability dealing with problems and challenges effectively.
• Comprehensive understanding of the principles relating to Health and Safety regulations and Residential Landlord & Tenant legislation.
• Ability to work under pressure deadlines, able to prioritise and manage time effectively.
• Excellent IT skills, social-media awareness and up to date with new technology.
• Demonstrable experience with multi schedule budget preparation and management.

You must have a strong solid proven track record within a similar environment, an understanding of building maintenance and residential property law, knowledge of Health & Safety in the workplace and carrying out risk assessments.

You will have existing mobilisation experience, in assisting with the set up and handover of a new development.

The successful candidate will be IT literate, have excellent communication, organisational and time management skills as well as being truly motivated, tenacious, and resourceful.