Senior Property Manager

Senior Property Manager

Are you ready to make a real impact in property management? We're looking for an organized, proactive, and energetic individual to support our team in efficiently managing a diverse property portfolio based in South-East London. Your role will focus on ensuring the smooth running of tenancies, reducing void periods, and maximizing rental income, all while providing high-quality service to both tenants and landlords.

Key Responsibilities:

Client Care

• Follow established policies and procedures consistently.
• Prepare detailed reports for management (e.g., Vacant Unit Reports).
• Make recommendations and take action to enhance portfolio management.
• Prioritize and manage risks and liabilities.
• Build and maintain strong relationships with tenants and landlords, delivering exceptional customer service.
• Always seek value for money and act with a commercially focused mindset.
• Collaborate with colleagues to protect the organization’s interests.

Tenancy Management

• Understand and manage various tenancy types and associated obligations (e.g., Freehold, Head Lease, Lessee).
• Oversee new lettings, renewals, rent reviews, and other tenancy processes.
• Work with approved agents for market appraisals and refurb recommendations.
• Minimize void periods and maximize rental income.
• Ensure compliance with all licensing requirements and avoid creating HMOs.
• Conduct tenant reference checks to ensure the suitability of applicants.
• Coordinate with solicitors on tenancy agreements and specific clauses.
• Oversee inventories, check-in/check-out reports, and resolve deposit disputes.
• Manage utility supplies during tenancy transitions.
• Communicate professionally with tenants through various channels (emails, letters, newsletters).
• Maintain accurate property records and use our Property Management System to manage data and processes.
• Handle insurance claims, property inspections, and maintenance issues efficiently.
• Attend court hearings as needed for landlord-tenant disputes.
• Ensure compliance with all statutory obligations (e.g., EPC, Right to Rent, Smoke & CO Regulations).

Maintenance & Repairs

• Address reactive maintenance issues promptly to ensure compliance with repair obligations.
• Plan and manage maintenance schedules and contractor work.
• Audit completed works and approve payments.

Health & Safety

• Arrange pre-tenancy safety checks and ensure ongoing compliance with safety regulations.
• Manage H&S across the portfolio using our information systems, addressing any issues promptly.
• Review inspection reports and implement any necessary remedial actions.

Financial Management

• Work with the Rent Administrator on arrears and instruct solicitors if needed.
• Oversee rent reviews in line with procedures.
• Address queries regarding expenditures raised by auditors and senior management.

Skills & Experience:

• Strong knowledge of Landlord and Tenant law, Health & Safety regulations, and industry best practices.
• Excellent written and verbal communication skills.
• Exceptional organizational and time management abilities.
• Ability to manage multiple tasks efficiently under pressure.
• Proficient with IT (Outlook, MS Word, Excel). Knowledge of Horizon/Qube is a plus.
• A collaborative team player with a commitment to high service standards.

Entry Requirements:

• At least 2 years of experience in a similar role
• Ideally degree-level education or A-levels (grades A-C).
• MARLA qualification is preferred
• Due to the nature of this role, a driver’s licence and access to a vehicle is required (Mileage paid)

Working Hours & Environment:

• Hours: 9:00 AM to 5:30 PM, Monday to Friday
• Hybrid - Home/On site 2 days per week
• An opportunity to manage a London based portfolio of up to 230 properties
• Receive an annual salary of up to £40,000 + benefits
• Have access to company investment of full funding & support to obtain further industry qualifications soon after joining us

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required.

If this position is of interest, please contact Zara Benson at Next Chapter Talent. Next Chapter Talent are London based property recruitment specialists that place talent UK wide. Please reach out if you are looking for a new opportunity or recruiting for your team.

Due to the high number of applications that we receive, if you don’t hear from us within 5 working days, please consider your application unsuccessful on this occasion. We really appreciate your interest and thank you for taking the time to apply.