Customer Service Administrator

We are seeking a confident and proactive individual to join our client's Service Team, providing aftercare support to customers.

To succeed in this role, you should have excellent communication and organisational skills, as you will be coordinating with both customers and engineers daily.

Responsibilities:

• Managing communication from customers via telephone and email with regards to any aftercare enquiries
• Coordinating and scheduling appointments for engineers
• Entering and maintaining all data on the CRM system ensuring visibility throughout the team
• Collating and uploading documentation to relevant folders and portals
• Ensuring all feedback is communicated to the customers, keeping them updated and issuing any necessary documents

What we are looking for:

• Excellent communication and interpersonal skills
• Solid organisational skills
• Ability to work under pressure and to deadlines
• Competent IT user, including previous experience using Excel

Details:

Title: Service Coordinator

Location: Winnersh

Salary: £25,000 - £26,000

Contract: Permanent, Full-time (Monday to Friday, fully office-based)

Please note: The offices are not accessible via public transport

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.