MetCC Welfare Support Team Supervisor

MetCC Welfare Support Team Supervisor

The starting salary is £41,101, which includes a shift disturbance allowance of 12.5%, and allowances totalling £2,841.

The salary is broken down as £34,448 basic salary, which will increase annually until you reach the top of the scale £36,864. Plus, a location allowance of £1,841, a non-pensionable allowance of £1,000 and a 12.5% shift disturbance allowance.

Location: Lambeth

Every day, some 2,000 police officers do an extremely challenging and demanding job for Met Command and Control (MetCC). We are therefore creating a new team to support our employees as they strive to give London the best possible service. Do you have the compassion and drive to help shape the MetCC people strategy and support a critical workforce? If so, you could be our Welfare Support Team Supervisor.

In this key role, you will lead a specialist team that will promote and support staff welfare for Met Command & Control. MetCC provides London with its police response service, handling some 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms 24 hours a day, 365 days a year. It’s a fast-moving environment, where every day is different; and with a workforce of almost 2,000 people split between three sites in London, MetCC is the largest police Command & Control centre in the UK.

Your main task will be to improve the support offered to our employees and to enhance the way we recognise and reward our teams. Day to day, you will work to improve staff wellbeing, reduce absenteeism and assist staff with the Attendance Management Policy. You’ll also have the opportunity to help design and deliver people strategies while supervising your team. But ultimately, it’s about ensuring wellbeing services are offered across MetCC.

To join us at this level, you’ll need relevant experience - but that’s not all. We’re looking for a professional who’s compassionate and caring above all. It’s important you can co-ordinate welfare support services and help first line managers with their staff’s welfare needs. The goal? To create a culture of inclusivity and confidence throughout Met Command & Control.

In return for your skills and effort, we can offer excellent career development, a highly rewarding role and a competitive salary, which includes an additional 12.5% Shift Disturbance Allowance and enhanced rates for working weekends (approximately one per month).

The role

Met Command & Control (MetCC) provides London with its police response service, handling some 13,000 emergency and non-emergency phone calls and 12,000 interactions via our digital platforms 24 hours a day, 365 days a year.

Specialist police communications support is also provided for some 500 large-scale public events that take place across the capital each year.

Naturally this means we have a fast-paced dynamic environment, where no two days will be the same; and with a workforce of almost 2000 people split between three geographical sites in London we are the largest police Command & Control centre in the UK.

We are looking for people-focused individuals to join our newly formed Welfare Support Team. The team is being established to improve the support offered to our workforce and to enhance how we recognise and reward our teams. You will assist in the delivery of improving wellbeing within our command, reducing abstractions in the workplace. You will support staff and managers through the Attendance Management Policy, to ensure wellbeing services are offered to staff. You will promote engagement across the command and assist in creating a culture of inclusivity and confidence throughout the command.

How to apply

Click the apply now button below and start your career at the Met. Applications will be via a detailed CV, Personal Statement, and online application form. Your personal statement should outline why you are interested in the role and how your skills and experience demonstrate your suitability for the role. (NB. Please do not attach 2 copies of your CV).

Completed applications must be submitted by 23:55 on 10 January 2025.