Retail Supervisor

Retail Supervisor
Salary £ 26,000 per annum
Location: Oxford OX1 1BP
Hours: Full Time
Contract: Permanent, following a 6-month probationary period

Our client is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

The organisation is a registered charity and relies on core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors, and friends.

The Role

• Working with the Head of Commercial, the Retail Supervisor will oversee all aspects of the charity's shop including product research, ordering stock, visual merchandising and sales.
• To develop the gallery’s online shop with the Head of Commercial.
• To provide exceptional customer service to all visitors, in person, on the telephone and email, actively promoting the organisation's exhibition, event and education programme alongside all commercial and fundraising activities.
• To present, market and promote the charity's retail offer within and beyond Oxford.

Person Specification

Essential skills and experience

• At least two years’ experience of working in a retail environment at a management level.
• Evidence of visual merchandising and display skills.
• Excellent customer service skills with a strong sales focus.
• Excellent communication skills, experience of telephone and email enquiries.
• Strong organisational skills and ability to prioritise duties.
• Evidenced experience of managing an online shop.
• Excellent computer competencies.
• Knowledge of EPOS till systems.

Desirable skills and experience

• Experience of working in a gallery environment.
• InDesign, Canva or Photoshop experience.
• Experience of using social media for marketing.

Benefits

- 25 days annual leave plus eight public bank holidays.

- Employees are entitled to up to a 25% discount in the charity's Shop and Café.

- Employee Assistance Programme through Gemelli.

- Cycle and Home & Tech schemes available via BHN extras.

- An auto-enrolment pension scheme is in place with Legal & General. Under pension auto enrolment legislation, the employee will pay 5% (before tax relief) and the employer will pay 3% of qualifying earnings to the Legal and General plan.

Closing Date: 31st January 2025

Applications will be reviewed on a rolling basis and interviews will similarly take place on a rolling basis.

Interested?

To apply, please click the apply button. You will be taken to a simple CHM Recruit form where you can find out more information and complete your application by following the instructions.

No agencies please.