Sales Support Executive

Sales Support Executive

£25,000 with Bonus

North Liverpool

The Company

A prominent supplier of luxury interior design products both to trade and the general public. They are known for their high-quality products, fast delivery, and commitment to exceptional customer service. Their diverse portfolio ensures they meet the varied needs of their clients with tailored solutions.

Aspion are leading the search for a Sales Support Executive to join their current Aintree-based sales team responsible for looking after their domestic customers.

Job Summary

In this customer-focused role, you will be responsible for supporting residential customers by providing product recommendations, answering queries, and assisting with sales via live-chat, phone, and email. The focus will be on excellent customer service and organisation, ensuring each interaction leads to a positive experience and helps drive sales through warm, reactive engagement.

Key Responsibilities

• Provide live-chat, phone, and email support to residential customers, guiding them to the right products.
• Follow up with customers who request samples, offering support and helping them through the decision-making process.
• Recommend suitable products for smaller residential and commercial projects.
• Take occasional orders from commercial customers and support the commercial sales team as needed.
• Assist residential fitting inquiries and help connect customers with fitters.
• Achieve monthly sales targets by offering timely and helpful customer service, including discount codes when applicable.
• Assist in warming up commercial leads for the sales team when required.

Job Benefits

• Base Salary: £25,000 with a realistic bonus structure based on achievable KPIs, not unrealistic targets.
• Private Medical Insurance: Enjoy non-contributory private health coverage, which increases as you progress with the company.
• Pension Scheme: Benefit from contributory pension contributions that grow with your time at the company.
• Free Lunch Fridays: Enjoy a complimentary lunch every week to recharge.
• Ongoing Training: Receive personalised one-on-one sales training to help you continuously develop your skills.
• Supportive Work Environment: Join a company that truly cares about your well-being and success, both personally and professionally.

About You

• Passionate and customer-focused, eager to understand and meet customer needs.
• Any past experience in a Sales Support, Sales Admin, Inbound Sales or any Sales related role is suitable.
• Must be able to commute to the client's office based in North Liverpool
• Energetic, fun, and confident personality.
• Highly organised, with the ability to learn products quickly and recommend the right solutions.
• Dedicated to delivering a 5-star customer experience with every interaction.

Join a team that values growth, innovation, and exceptional customer service – your next opportunity awaits!