3rd line Technical Support & Project Engineer

3rd Line Support Engineer - Hitchin - £45K

My client a high performing MSP is currently seeking an experienced & motivated 3rd line support professional to join the team. The role will involve spending time between customer's sites providing in person support & the Hitchin office. The ideal candidate will come from an MSP background with both onsite & Support Desk experience.

Requirements

• Outstanding problem-solving & troubleshooting skills.
• Experience with management of devices and policies with Microsoft Endpoint Manager/Microsoft Intune.
• Deployment & advanced support of Microsoft 365 products, including Entra ID, SharePoint/OneDrive and Teams.
• Management & troubleshooting of Windows Server 2016-2022, including Remote Desktop Services, Active Directory, AD Sync & Group Policy.
• Virtualization technologies such as Hyper-V.
• Technical knowledge of LAN/WAN, Routing, Switching, WatchGuard firewalls, VLANs and VPNs
• Understanding of security concepts, Cyber essentials framework, compliance and governance.
• Ability to provide technical advice, in an easy-to-understand manner, to various-sized organisations.
• Liaise with clients, internal staff, and 3rd parties to efficiently deliver support services.
• Experience with PSA (Autotask preferred) & working to SLA's.

Desirable Skills & Qualifications

• Microsoft Certifications.
• Exposure to ITIL or other ITSM framework

3rd Line Support Engineer - Hitchin - £45K