Hospitality Assistant Village

What kind of work will I do?

As a Hospitality Assistant, you will:

• Support the kitchen team by taking responsibility for key tasks such as washing up, cleaning, and helping with basic food preparation, ensuring everything runs smoothly behind the scenes.
• Assist with food transportation, ensuring that meals are delivered in a timely and safe manner to our residents and dining areas.
• Help maintain cleanliness and hygiene in the kitchen, to ensure a safe and pleasant environment for staff and residents alike.
• Provide support in the restaurant during busy periods, serving residents and ensuring their dining experience is enjoyable and comfortable.
• Play a key role in ensuring the smooth running of daily operations, contributing to the overall well-being of our residents and the success of the kitchen.

What we're looking for

To be successful in this role, you'll need:

• Experience in kitchen environments, particularly with washing up and cleaning, as well as supporting food preparation when needed.
• A strong focus on customer service. Even though this is primarily a back-of-house role, you will occasionally interact with residents, so a friendly and approachable attitude is key.
• Attention to detail and an understanding of the importance of maintaining hygiene standards in the kitchen.
• Flexibility to assist in the restaurant during busy periods, ensuring the best experience for our residents.
• A willingness to pitch in and help where needed in a busy, multi-tasking environment.

What you'll get in return

At St Monica Trust, we value our team as much as we value our residents. When you join us, you'll benefit from:

• A supportive, inclusive, and collaborative working environment.
• Ongoing professional development and training opportunities.
• Competitive pay, generous holiday allowance, and pension contributions.
• Access to our on-site facilities, including gyms and cafes.

Skills and Experience

Communication

• Write notes and messages - numeracy, literacy and verbal skills.
• Communicate with people with differing communication needs.
• Encourage and influence.
• Understand and follow instructions and procedures.
• Strong customer service skills.
• Mixed methods and mediums of communication.

Thinking style

• Analyses and evaluates given information.
• Adapts style and approach appropriate to situation or task.
• Structures tasks/activities.
• Pre-empts issues and trouble-shoots.
• Refers appropriate decisions to line manager.
• Identify and recommend learning and development areas for colleagues.
• Challenge, or suggest new ways of working, to promote the efficiency of the unit or team.

Well- being and Values

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Collaborate with residents - tailoring service to meet individual needs.
• Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being.
• Understand the needs of older people and people with dementia (including willingness and motivation to learn).
• Aware of cultural and individual differences in all interactions and service areas.

Working with others

• Works effectively as part of a team.
• Builds relationships of trust with others (team, residents and their family & friends).
• Potential exposure to challenging, physical or emotional situations.
• Flexible style, stepping in to support team members when required, including on other sites.

Other Skills and Qualifications

Essential

• Knowledge and experience of good food hygiene practices

• Knowledge of health and safety principles

• Good standard of general education

Desirable

• Barista trained

• Food hygiene qualification level 2

• Diploma (or NVQ) level 1 Catering/Food Service or equivalent

• Experience working in a busy café/restaurant environment

• Experience of working with older people

• Experience using an EPOS

Hours: 30 hours per week. Monday to Friday 9am-3pm

Hourly rate: £12.00 per hour