Customer Service Advisor

Position: Customer Service Advisor
Salary: c. £25,000 pa

Contract: Permanent

Location: Warwick CV34, hybrid| 2 WFH, 3 in office. 

Working Shifts: 9am-5pm Monday to Friday, 37 hours p/w

Coventry Reed Specialist Recruitment are delighted to be representing a well established company in Warwick

Our client are steadily growing and are looking for an extra 3 x Customer Service Advisors to join their existing close knit team

Membership Support Advisor duties include:

• 1st point of call for the Members
• Providing legal support to the Members (full training given)
• Escalate legal queries where applicable
• Promote factsheets and policy guidance to members.
• Log accurate data on the CRM system.
• Help review and complete existing legal documents and templates.
• Keep up to date with relevant policies & legislations within our client's sector

The phonelines operate from 10am until 4pm to ensure that the advisors have time to do deal with any outstanding queries/admin duties.

Membership Support Advisor person specification:

The person would be:

1. Exquisite customer service skills
2. Clear and eloquent communication skills
3. Good researching skills and experience
4. Looking for a long term career

Other essential skills and experience needed –

• Professional manner
• Customer service experience
• Proficient Microsoft Office.
• Ability to work under pressure/in a fast paced environment
• Eager to self-develop to continue being the expert in your field

The team are friendly, lively and social, so this would suit someone who is looking for a close knit team to work alongside.

Our client offers:

• Onsite car park

• FREE courses after probation period (level 3 and 4 equivalent)

• 23 days holiday plus bank holidays, extended with length of service (up to 28 days holidays)

Apply today and a Reed representative will guide you through the next steps of your application.

Interview process:

1st stage – Reed Interview

2nd stage – MS Teams call with client

3rd Stage – Face to face on site