Customer support specialistTechnical support

Job Title: - Technical Support Specialists

Job type: 12 months

Work type: Hybrid 2 days at home 3 in the office after training is completed

Salary: £14 per hour

Location: Solihull B90 8AJ

Working from the Solihull office, as part of a wider team of Technical Support Specialists (TSSs), you will provide remote technical guidance on the use and operation of client CRM products to the medical community and various client departments. Full technical training will be provided.

Responsibilities include:

• Providing technical support services in the field of Remote Patient Monitoring and CRM devices
• Providing technical information to customers in response to inquiries/reports from the field
• Providing back-up support to field Clinical Specialists/Territory Managers in the areas of sales support (remote care and device management), regional training seminars and troubleshooting
• Assisting in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives
• As needed, providing technical and clinical assistance to Regulatory Affairs personnel (in-house)
• Coordinating efforts with international division staff to resolve product/clinical issues involving international customers.

What you'll need:

• Experience in a similar support/troubleshooting/customer service position (degree preferable)
• Fantastic engagement with customers/interpersonal skills
• Excellent verbal and written communication skills
• Good experience in use of analytical tools and software
• Ability to work effectively within a team in a fast-paced changing environment

Randstad Business Support is acting as an Employment Business in relation to this vacancy.