Financial Services Administration Team Leader

My client is a Norwich based chartered firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their adviser as a Financial Administration Team Leader.

Job summary

You will manage a team of experienced financial planning administrators, motivating and inspiring the team to work together to deliver an excellent customer service, whilst adhering to company processes and procedures.

Key responsibilities

• You will allocate and monitor work, liaising with team leaders and support staff as required, to ensure workload is allocated according to team member strengths.

• You will maintain a professional attitude at all times.

• You will set daily team objectives to ensure that an excellent level of customer service is delivered.

• Conduct team meetings on a weekly basis.

• Oversee day-to-day operation and performance of the team, answering team member questions, helping with team member issues, and overseeing the quality of the team’s work

• Identify training needs and liaise with T&C as required to deliver appropriate training and allocate work to develop team member knowledge and skills.

• Encourage and listen to feedback and resolve any issues, referring to the Operations Manager/Line Director/Personnel Manager as required.

• Create a pleasant working environment and be aware of the health, safety and welfare of team members, referring to the Operations Manager/Line Director/Personnel Manager as required.

• Manage staff matters including approval of holidays, regular 1:1 meetings, and annual appraisal meetings.
• Other general administration duties as assigned.

As an integral part of the Admin team you will also carry out duties as follows…

• Prepare and issue Recommendation Letters and obtain relevant research, application forms and supporting documentation.

• Process and monitor new business and 'top ups’ to existing business through to completion.

• Prepare client valuations and review packs 2 weeks ahead of client meeting dates.

• Process post-review related paperwork and prepare relevant correspondence as required.

• Communicate with clients and providers, responding to queries via telephone, email and post in a timely manner.

• Ensure financial transactions are completed correctly and files are fully FCA compliant by following internal compliance procedures.

• Ensure all client records and data are maintained accurately and efficiently.

• Obtain and interpret information from providers and fund managers, keeping Financial Planners up to date with all communications.

• Send out letters of authority and correspondence to clients, professional introducers and other third parties.

• Prepare new client meeting packs.

• Calculate fees, raise client invoices and chase outstanding fees as required.

• Effective management of day-to-day work through the company’s workflow system.

Knowledge and Skills

• Understanding of FCA rules, ethics and financial regulations (Desirable)
• A working knowledge of investments, pensions and protection plans as well as other financial products and financial planning tools (Desirable)
• Strong IT skills, MS Office Word and Excel
• Excellent organisational and communication skills
• Good numeracy skills
• Attention to detail
• Able to demonstrate an adaptable/flexible approach to work within a changing environment
• Experience of using IO (Desirable)
• Strong communication skills, both written and oral
• Ability to solve problems and make decisions
• Organisational skills
• Have integrity, initiative and focus
• Be professional and positive

Qualifications

Certificate in Financial Services or working towards qualification (Desirable)

Grade A-C or 9-4 including English and Maths

Experience

Previous experience in Financial Services (Desirable)

Benefits

- 10% pension contribution

- 4 x death in service

- Bupa cash plan, covers medical prescription costs etc.

- 21 days holiday + BH, increases incrementally following 2 years’ service to a maximum of 27 days

- Support with professional qualifications

- Flexibility on working hours and some working from home, subject to a satisfactory probation period.

- Bonus scheme