Property Manager

• Property Manager or Senior depending on experience
• Must possess superb customer service skills
• Minimum 12-18 months in a PM role

TITLE: Property Manager
Location:  West London 
HOURS OF WORK: 0830 to 1800 Monday to Friday and 1000 to 1600 Saturday cover as per staff rota
SALARY: £30,000 - £35,000 for a PM or up to £40,000 for a Senior PM (dependent on experience) + bonus of up to £2500 annually for exceptional work.

RESPONSIBILITIES OF THE ROLE

Property Management

• To support Directors, Head of Property Management and to help train the assistant property manager where required;
• Managing a property portfolio of between 50 – 60 exceptional, design led properties primarily in (but not limited to) West London;
• Expanding the current managed portfolio;
• Directing and managing refurbishment projects as and when required and if experience allows (training will be given if necessary);
• Looking after ‘home management’ and ‘vacant management’ properties;
• Ensure that all deal paperwork is completed correctly, complying with minimum standards;
• Arranging various certificates in order to comply with legislation, including but not limited to GSC, EICR, PAT, BBSA, Legionella and smoke/carbon monoxide alarms;
• Using the in-house database ‘Vebra’ to process property deals and accounts;
• Using the Peach software and hardware to create bespoke property inspection reports to clients;
• Basic Credit Control;
• Chase tenants and landlords for non-payment of rent/fees, when requested by our accounts department;
• General Accounting/explaining statements/income and expenditure to Clients;
• Attend pre-tenancy checks of properties prior to move in;
• Arranging check in and check out inspections of properties;
• Carry out routine property inspections 
• Ensure that all contractors carry out necessary works within a suitable timeframe;
• Ensure contractors meet with Health and Safety compliance and we have the correct documents on file to reflect this;
• Deal with grievance issues before escalation to the Head of Property Management;
• Ensure client records are kept up to date;
• Contacting contractors to arrange work to be carried out on problem properties, necessitates quick response;
• Ensuring that Supplier Agreements are kept up to date and are signed prior to the commencement of each job;
• Deposit releases in line with tenancy agreements and current legislation; both DPS and stakeholder;
• Typing – correspondence, reports, accounts & E-mail – both internal and external;
• Fielding telephone calls – taking messages and referring to appropriate member of team;
• Personal diary management/co-ordination on daily basis;
• General administrative duties in relation to Property Management department when necessary;
• Any other duties within capabilities as and when required.

Personal Qualities

• Excellent organisational skills
• Excellent inter-personal skills
• Basic knowledge and understanding of lettings tenancies and property law
• ARLA or NALS qualification
• Computer literate – able to use Word for Windows & Excel
• Need to be numerate in order to cope with basic accounts work
• Excellent telephone manner
• Self-motivated and well organised
• Proactive and positive attitude

Ideally a drivers licence.

Competitive salary, mobile phone and 25 days holiday plus bank.

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