IT Project Specialist

IT Project Specialist

Location: Hybrid - Work from Home with one day a week in the office in Gloucestershire
Salary: £45k to £60k with performance-related bonus
Employment Type: Full-time, Permanent

About the Role

Are you a versatile IT Specialist/Consultant with 3rd line capabilities looking for your next challenge? We have an exciting opportunity to join a forward-thinking IT Managed Service Provider (MSP) specialising in delivering exceptional IT services to prestigious independent schools. This role will see you leveraging cutting-edge technologies, collaborating with like-minded professionals, and contributing to the growth of a rapidly expanding business.

Responsibilities

As an IT Project Specialist, you will:

• Deliver and support solutions including next-generation firewalls, EDR/MDR, web filtering, wired and wireless networks, server and storage technologies, backup technologies, and cloud infrastructure.
• Provide 2nd/3rd line support and act as a point of escalation for clients.
• Conduct technical pre-sales, onsite technical assessments, and create tailored solutions.
• Lead onsite and remote project delivery while keeping clients updated.
• Perform comprehensive technical assessments and produce detailed reports.
• Create and maintain technology documentation.
• Maintain and update the company’s CRM & PSA systems.
• Ensure excellent customer experiences by collaborating across all areas of the business.
• Represent the company at industry events and engage clients with a consultative approach.

Skills and Experience Required

We are looking for candidates with:

Essential:

• Fortinet NSE4 certification or equivalent experience.
• Strong 2nd/3rd line expertise in network, firewall, and Windows Server configuration and troubleshooting.
• Proficiency in Microsoft Intune, Entra ID (formerly Azure AD), DNS, DHCP, IP subnetting, and routing.
• Experience with web filtering configuration, email protection, and security.
• Background working in a ServiceDesk environment within the ITIL framework.
• Full UK driving license and willingness to travel with occasional overnight stays.

Desirable:

• Experience in the education sector or delivering IT services to schools.
• Knowledge of technologies such as Aruba wired/wireless, Securly, Barracuda Email Protection, Hyper-V, VMware, Veeam, or Sophos XDR.

What We’re Looking For

• Excellent communication skills with strong attention to detail.
• A self-starter with a proactive approach to improving existing processes.
• Ability to work both independently and collaboratively.
• Enthusiasm, positivity, and a commitment to delivering outstanding customer service.

What’s on Offer

• Competitive salary with performance-related bonus scheme.
• Hybrid working pattern: Work from home with regular visits to the Gloucestershire office.
• Generous holiday allowance: 22 days annual leave plus bank holidays, increasing with service, and your birthday off!
• Work from home budget and electric vehicle salary sacrifice scheme.
• Company pension scheme and sickness pay.
• Access to a company perks program.

Why Join Us?

You’ll be part of an innovative MSP that has quickly become the IT authority for independent schools. With ambitious growth targets, this is your chance to contribute to an exciting journey, working alongside a passionate team committed to excellence.

How to Apply

If you’re ready to take the next step in your career, apply now to join a company where brilliance, clarity, and collaboration are at the heart of everything we do.

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