Litigation Collections Specialist

Are you a an experienced Litigation Collections Specialist looking for a new opportunity? Our client, a purpose-driven company based in Manchester City Centre, is on the hunt for a  Collections Specialist to join their team. With a mission to redefine financial inclusion, the company offers bespoke lending solutions to UK homeowners. Enjoy a competitive basic salary of £32,094 per annum, plus a bonus. Benefit from a flexible working scheme, with hybrid working available after probation, and a four-day working week pilot scheme in progress. You'll also receive up to 25 days of annual leave plus bank holidays, and your birthday off every year!

Our client is a Certified B Corp with a social purpose, committed to empowering individuals and fostering long-term financial well-being. They challenge traditional norms with innovative lending solutions designed to support those overlooked by conventional financial institutions.

As a Litigation Collections Specialist, you'll be responsible for:

• Managing customer accounts that are over 7 months in arrears.
• Delivering exceptional customer service and building individual relationships.
• Conducting income and expenditure reviews and setting up payment plans.
• Handling difficult calls and supporting vulnerable customers responsibly.
• Working exclusively with the company's customers to build lasting relationships.

Package and Benefits

The Litigation Specialist role comes with a fantastic package, including:

• Annual salary of £32,094 plus bonus.
• Up to 25 days’ annual leave, plus bank holidays and your birthday off.
• A healthcare cash plan and life assurance.
• A contributory pension scheme, matched up to 5%.
• Long Service Awards and a cycle to work scheme.

The ideal Litigation Collections Specialist will have:

• At least 12 months of continuous collections experience in consumer credit.
• Experience in collections litigation.
• A proven track record in managing customer accounts and identifying arrears causes.
• Strong negotiation skills and experience dealing with vulnerable customers.
• A team spirit and positive attitude.

If you have experience as a Debt Collector, Credit Controller, Collections Officer, Arrears Specialist, or Account Manager, you might find this Collections Specialist role to be a perfect fit for your skills and interests.

If you're ready to take on a new challenge as a Collections Specialist, this could be the perfect opportunity for you. Apply now and become part of a team that values empowerment and financial well-being. 

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