Customer Service Advisors

Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support.

This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available.

Benefits include 25 days holiday + bank holidays, a generous pension scheme, life cover, well-being discounts including gym membership plus many more

Customer Service responsibilities will include:

• Assist customers with varying and sometimes complex situations
• Book routine or emergency repairs from diary management system
• Handle initial customer complaints and forward to relevant person/department

Customer Service skills and experience:

• Individuals with great customer service skills who have the ability to actively listen, this does not necessarily have to be office based experience
• Calls can be complex and difficult so you will need to be resilient
• You must have good computer literacy. They use multiple systems which you will be using while talking to their customers
• Empathy and a passion for helping people
• The ability to connect and communicate with colleagues across the business
• The majority of customers call relate to repairs and maintenance, so an understanding of what can happen in a home is an advantage.

If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful.