Income Officer

Our client is a social housing provider that provides social housing across the West and South of London, currently they are recruiting for an experienced Rent Recover Officer on a Temporary basis.

The role is Temporary full-time role (36 hours pw) and offers flexible hybrid working (to be discussed with managers after completing initial 3 weeks in office). This is on a 6-8-week basis initially.

Day to day duties will include:

• Support a team of Rent Recovery Officers and Complex Rent Advisors to resolve payment collection issues
• Proactively manage income collection for all tenure types within a designated patch, maintaining the highest level of customer care
• Manage the rents call queue resolving customer telephone queries
• Use performance data, identifying opportunities to increase rental income and reduce arrears
• Proactively engage with customers using multiple channels, including home visits or in-person appointments, to identify additional support needs
• Negotiate and advise on effective, tailored payment solutions to sustain tenancies, prevent arrears escalating, and maximise rental income
• Prepare and issue rent arrears possession claims, application notices and witness statements, representing at court, progressing cases to enforcement action, undertaking appeals, and attending evictions
• Support customers with the completion of benefit claims (including Housing Benefit, Universal Credit and Discretionary Housing Payments) or signpost to other support
• Maintain effective working relationships with external agencies and stakeholders including Local Authorities, Department for Work and Pensions, and HMCTS, making referrals
• Recommend cases for referral to debt collection agencies, carry out tracing activity and propose accounts for write-off in line with policies and procedures

The candidate must have experience representing in court.