Inbound Sales Executive

Key Responsibilities:
Handling Inbound Sales Inquiries:

• Respond to incoming calls, emails, and online inquiries regarding our product range.
• Provide accurate and detailed information about products and services, answering customer questions and addressing concerns.

Sales Conversion:

• Engage with customers to understand their needs, provide tailored product recommendations, and guide them through the sales process.
• Effectively upsell and cross-sell additional products or services when appropriate.
• Convert leads into sales by building trust and delivering excellent service.

Order Processing:

• Accurately record customer information and order details in the CRM system.
• Ensure that all order details are correct, including contact name, billing information, and shipping details.
• Liaise with internal teams to ensure the smooth processing of orders and resolve any order-related issues.

Customer Relationship Management:

• Maintain positive relationships with customers, ensuring they feel valued and supported throughout the buying journey.
• Follow up with customers after sales, addressing any post-sale questions or concerns.

Product Knowledge:

• Maintain up-to-date knowledge of Street Solutions UK products and services.

Problem-Solving:

• Identify potential issues with customer orders, delivery, or product
• specifications, and provide quick, effective resolutions.
• Handle customer complaints professionally and escalate when necessary.

Collaborate with Sales Team:

• Work closely with the wider sales team to share insights, improve processes, and achieve sales targets.
• Support outbound sales activities when needed.

Skills:

• Fluent in English, both written and verbal
• Proficient computer skills - excel preferred
• Strong communication skills to effectively interact with customers and team members
• Excellent time management skills to prioritise tasks and meet deadlines
• Ability to sell products or services by understanding customer needs and presenting
• solutions
• Organisational skills to maintain accurate records and manage multiple tasks simultaneously
• Basic math skills for processing orders, calculating discounts, and handling payments
• Confident with speaking to customers on the phone

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, skills, duties, or requirements. Additional tasks may be assigned as needed.