Membership Administrative Officer

Membership Administrative Officer
Membership Body
Central London - Hybrid role 2-3 days in the office, 2 days working from home
Basic Salary up to £35,000 dependant on experience with 25 Days Holiday plus bank holidays, Pension Scheme - employee pension contribution of 5% matched by employer contribution of 15%, Private Healthcare, Season Ticket Loan, Death in Service.
Full Time, Permanent

Our client a professional membership body based in central London is seeking a Membership Administrative Officer to join their team.

The Role as Membership Administrative Officer

The Membership Administrative Officer is a new role reporting to the Head of Engagement and the Senior Membership Engagement Officer. The postholder will provide administrative support to enable us to effectively manage all our membership activities. This will include keeping our membership data up to date and responding to enquiries from both prospective and existing members, and commercial associates. The postholder will also contribute to ensuring a positive membership experience throughout the member life cycle (supporting prospects, onboarding of new members, management of existing members and renewals). The postholder will support the production of data and insight so we better understand what our members think, as well as being involved in the integration of our CRM system -Microsoft Dynamics 365.

Essential skills

Practical experience supporting memberships within a professional body or membership association or an equivalent professional experience e.g. customer services that gives you the confidence that you could deliver what we need.

Previous experience in a similar administrative role.

Strong attention to detail and accuracy in data entry and record-keeping.

Excellent organisational and multitasking abilities, with the ability to prioritise effectively.

Experience in a Customer Relationship Management (CRM) software (Ideally Dynamics

365).

Ability to analyse data and produce reports.

Excellent IT software skills (Outlook, Excel, PowerPoint, Word, Dynamics Marketing or

equivalent).

Ability to work collaboratively within a team and across different departments and on own

Able to deal with a variety of different pressures and activities at the same time - adaptability

Exceptional communication skills, both written and verbal.

Proactive and self-motivated with a positive.

Willingness to learn new skills

Desirable attributes

Experience of working in a professional membership organisation/charity.

Experience of producing reports

Educated to degree level.

Membership marketing experience, with a focus on member recruitment and retention strategies or equivalent.

To apply to this role please send your CV

Closing Date 10th January 2025

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.