Contact Centre Advisor

Contact Centre Advisor

Location: Stoney Stanton

Type: Full time, Permanent, Hybrid – 3 days on site

Salary: £23,400

The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Contact Centre Advisor to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.

About the role:

• Hybrid Working: Experience the best of both worlds with the flexibility of working in the office for 3 days a week.
• Rotational Shift Pattern: Embrace diversity in your work schedule with shifts spanning from Monday to Friday between 08:00am-16:30pm and 09:30am-18:00pm
• Saturday Shifts: We respect your weekends, so we only require you to work 1 Saturday out of every 4, from 9:00am to 1:00pm.

Key Responsibilities:

• Handle inbound and outbound customer calls, addressing inquiries and providing assistance promptly.
• Process customer orders accurately and manage account administration to ensure timely and efficient service.
• Actively promote Calor services during customer interactions to drive business growth.
• Investigate and resolve customer complaints within established guidelines, using sound judgment to achieve positive outcomes.
• Meet performance targets and service quality standards set with the Team Leader.
• Collaborate with team members and support other departments to achieve shared goals and ensure seamless service delivery.
• Identify and implement process improvements to enhance customer satisfaction and align with business objectives.
• Maintain a positive, proactive attitude toward learning, adapting to change, and sharing best practices.
• Ensure the accuracy, security, and quality of customer data, addressing or escalating service-related issues as needed.

As such we would like you to have/be:

• Have exceptional communication and relationship-building skills, showing genuine care for customers through active listening and a consultative approach.
• Demonstrate a strong sense of ownership and pride in delivering quality work.
• Be highly organised and capable of performing effectively under pressure.
• Exhibit excellent attention to detail in all tasks.
• Have knowledge of IT systems such as Microsoft office and SAP.
• Thrive in a fast-paced environment with a high volume of calls.

What we can offer you!

• 25 days annual leave
• Holiday Purchase Scheme
• Private medical insurance
• Company pension scheme
• Overtime is available during our busy months
• Onsite canteen
• Free onsite parking
• Staff Discounts on Gas

Why Join Us?At Calor, you’ll be part of a supportive and inclusive team, where your contributions are valued. We offer exciting challenges, continuous learning, and opportunities for professional growth. With us, you’ll be empowered to take your career to new heights.

Apply Now!Please note that to be eligible for this role, you must live in the UK and have the legal right to work here. If you meet these requirements and have the skills and experience we’re looking for, we’d love to hear from you. Apply today and become part of a team that takes pride in delivering exceptional service to our valued customers.